Work Experience
Federal Deposit Insurance Corporation (FDIC)
During my FDIC internship, I assessed bank risk using regulatory frameworks and analyzed financial data to evaluate capital adequacy, asset quality, management, earnings, liquidity, and market risk sensitivity. I communicated findings to team members and bank executives, fostering constructive discussions to address issues and enhance performance. Additionally, I prepared detailed CAMELS rating comments on earnings, capital, liquidity, and securities, contributing to evaluations of financial institution health. Through this role, I honed my ability to interpret complex financial data, communicate effectively with stakeholders, and apply regulatory frameworks to real-world scenarios.
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Casino Parties Inc.
As a Blackjack Dealer, I provided exceptional service by quickly performing mental calculations and accurately managing chips, ensuring seamless gameplay for guests. I cultivated a welcoming and professional atmosphere, engaging with clients to enhance their experience at events such as corporate functions and fundraisers. This role strengthened my ability to think on my feet, adapt to dynamic environments, and deliver outstanding customer interactions in high-energy settings.
FunTown RV
As a Customer Service Representative, I collaborated with cross-functional teams to ensure a seamless customer experience, working closely with colleagues to address customer needs efficiently. I conducted follow-ups with prospective buyers, maintaining engagement and driving RV sales opportunities by fostering strong relationships. Additionally, I directed callers to the appropriate departments or personnel based on specific criteria, demonstrating a thorough understanding of FunTown's internal structure and processes. This role strengthened my skills in verbal communication, customer relationship management, and problem-solving while deepening my understanding of teamwork within a fast-paced sales environment.
The Retreat
As a Pro Shop Attendant, I promoted sales and developed customer loyalty by delivering friendly service and providing knowledgeable assistance to guests. I trained new associates on cash register and software operations, including opening, conducting transactions, balancing drawers, and closing, ensuring smooth and efficient daily operations. Noticing that customers frequently asked about available food and drink options, I took the initiative to create a professional menu. This simple solution streamlined the ordering process and improved service efficiency, and my menu continued to be used for years after my departure. This role honed my skills in customer service, problem-solving, and leadership within a dynamic and client-focused environment.
